Support

Manage your txcr account here at https://service.txcr.tamu.edu/

Ticket Creation

The Texas Cyber Range uses the ITSM platform ServiceNow to handle and process ticketing requests.

By clicking here you will be redirected to your email account with txcr-support@tamu.edu as the recipient.

Fill out the email as you typically would, hit send, and your email will be processed by ServiceNow.

A ticket receipt will be emailed to you detailing your issue.

A cyber range representative will assist you until the issue is fixed within 24 hours given working hours.

TxCR Login

Go to service.txcr.tamu.edu
Enter your username (e.g. exampleuser, not exampleuser@tamu.edu)
- Enter the first part of your email address
Enter your old password (e.g. txcr123!)
Fill out the information to create your new password
Once you login to your account, click OTP Tokens
Click the New Token tab
In the Token Description section where it says "my phone", enter your name (i.e. John)
Click Add, pause once you see a QR Code

Open the Duo App on your phone
Click Add+
Select Use QR Code
Scan the QR Code in Mokey, enter TxCR-Login under "account name", and select done
A 6-digit code will appear, enter your code into Mokey
- Optionally, you can add a public ssh key in the SSH keys section
Your account is now setup and secure!

XOA Login

Go to txcr.tamu.edu or go to the top of this page.
Select TxCR Login
Enter your credentials
- Username: ExampleUser
- Password: newpassword123456
To access your virtual machine, click on the VM. Your VM will have the OS - TxCR Standard VM - name as the title
- If you have used the TxCR previously, you may see your old VM
Clicking on the VM will show several tabs about the VM. To access the command line or UI, click the Console tab

VPN Download and Login

Windows 64 Bit

Windows 32 Bit

Mac

Launch the GlobalProtect client
Enter txcr-vpn.engr.tamu.edu as the portal. Once connected to the portal, the user login credentials are entered again to finalize connection to the VPN
Open your terminal, and connect via ssh userexample@10.X.X.X

Make sure to be as detailed as possible when describing your issue.
You can email support 24/7 but be patient as the staff are students and will get to you as soon as possible.
Avoid contacting the staff personally and only use the support email when resolving an issue.
Avoid asking class related questions, those are for your TA's. Please stick to asking for Cyber Range related support.

Why is Xen Orchestra not loading?

How to fix file Root issues from grub shell within file root system?

Run `fsck /dev/mapper/ubuntu--vg-ubuntu--lv`, if that doesnt work, message support

Why is my console not displaying properly?

Why is my VM is frozen?

Try rebooting the VM ONCE and let it load all the way. Every time the reboot button is clicked it queues another reboot.