Texas A&M Cybercenter
Texas A&M Cyber Range

Support

The Texas Cyber Range uses the ITSM platform ServiceNow to handle and process ticketing requests.

By clicking here you will be redirected to your email account with txcr-support@tamu.edu as the recipient.

Fill out the email as you typically would, hit send, and your email will be processed by ServiceNow.

A ticket receipt will be emailed to you detailing your issue.

A cyber range representative will assist you until the issue is fixed within 24 hours given working hours.

Important Notes

  • Make sure to be as detailed as possible when describing your issue.
  • You can email support 24/7 but be patient as the staff are students and will get to you as soon as possible.
  • Avoid contacting the staff personally and only use the support email when resolving an issue.

Frequently Asked Questions (FAQ)

    Why is Xen Orchestra not loading?

  • Clear your cookies on your computer and try signing in again.

    • How to fix file Root issues from grub shell within file root system?

  • Run `fsck /dev/mapper/ubuntu--vg-ubuntu--lv`, if that doesnt work, message support

    • Why is my console not displaying properly?

  • Run fsck command and reboot the VM.

    • Why is my VM is frozen?

  • Try rebooting the VM ONCE and let it load all the way. Every time the reboot button is clicked it queues another reboot.