HELP CENTER
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Find answers fast, explore common fixes,
or connect with our team.Find answers fast, explore
common fixes, or connect
with our team.
FAQ
Frequently Asked Questions
I can log into Xen Orchestra (XO) but can't change my password. What do I do?
I'm confused about where to log in — there are two login pages. Which one do I use?
What does "passwordOTP" mean when logging in?
I reset my password but now I get "Invalid OTP."
I accidentally deleted my OTP/Duo token or authenticator app. How do I log in now?
Should I enable or disable Duo inside Xen Orchestra?
Why do I get an HTTP ERROR 431 when accessing the service page?
My VM is frozen — what should I do?
Why is my VM console not displaying properly?
Do I need to use a VPN to access my VM?
What if I don't see my assigned VM?
How do I contact TxCR Support?
DOCS
Setup and Documentation
Documentation, guides, and step-by-step instructions to help you use TxCR effectively.
Account Setup & Login (TxCR Portal)
- 1.Go to https://service.txcr.tamu.edu
- 2.Log in using the credentials sent to your email.
- Username: your NetID (e.g.,
exampleuser, notexampleuser@tamu.edu) - Password: the temporary password provided in your welcome email.
- Username: your NetID (e.g.,
- 3.You will be prompted to change your password.
- Create a strong new password following TAMU password standards.
- 4.Once logged in, navigate to OTP Tokens → New Token.
- In Token Description, type your name (e.g., "John").
- Click Add — a QR Code will appear.
- 5.Open your authenticator app (e.g., Duo, Google Authenticator, Microsoft Authenticator).
- Tap Add + → Use QR Code and scan the QR code displayed on the page.
- Label it as TxCR-Login.
- 6.Your app will now display a 6-digit code.
- Enter this code in the TxCR portal to complete setup.
- 7.(Optional) You may add your SSH public key in the SSH Keys section.
- 8.Important:
- Future logins will require your password + OTP combined (e.g.,
TxCR123!654321). - Do not disable Duo or delete your token after setup — doing so requires support intervention.
- Future logins will require your password + OTP combined (e.g.,
Logging Into Xen Orchestra (XO)
- 1.Go to Xen Orchestra or click TxCR Login from the main page.
- 2.Enter your credentials using the format:
Username: exampleuser Password: yourpassword######where
######is your current 6-digit OTP. - 3.Once logged in, click on the Home tab to view your available VMs.
- If you do not see your VM, contact txcr-support@tamu.edu.
- 4.Select your VM.
- Your VM name will include your OS and course information (e.g., Ubuntu - TxCR Standard VM).
- 5.Click on the Console tab.
- Wait 10–15 seconds for the console to fully load.
- 6.Inside the console, press Enter and use the credentials shown in the top-left corner of the VM information panel (these differ from your XO login).
POLICIES
Usage Policies & Guidelines
Acceptable Use Policy
TxCR resources are provided for educational and research purposes. Users must comply with Texas A&M University policies and applicable laws.
- •Educational use only
- •No malicious activities
- •Respect resource limits
- •Maintain data security
Data & Privacy
Your data privacy is important. We maintain secure systems and follow university guidelines for data handling.
- •Encrypted connections
- •Isolated environments
- •Regular security audits
- •FERPA compliance
Resource Management
Fair usage ensures all students have access to needed resources. VMs may be subject to automatic cleanup policies.
- •VM lifecycle management
- •Automatic cleanup after semester
- •Storage quota enforcement
- •Priority for active courses
Support Guidelines
Our support team is here to help. Please follow these guidelines for the fastest resolution.
- •48-hour response time
- •Check documentation first
- •Provide detailed descriptions
- •Include error messages
REQUEST
Need Assistance?
Submit a Ticket.Need Assistance?
Submit a Ticket.
Our ServiceNow ticketing system ensures your issue is tracked and resolved efficiently. Email txcr-support@tamu.edu to create a ticket. Our student staff will respond within 48 hours during working hours.Our ServiceNow ticketing system ensures your issue is tracked and resolved efficiently. Email txcr-support@tamu.edu to create a ticket. Our student staff will respond within 48 hours.